Delivery
Standard Delivery
“Brandsandgems” orders are delivered between 9:00 AM and 6:00 PM, Monday through Saturday. Delivery charges may vary depending on the specifics of your order, such as contents, size, weight, and destination. Standard delivery is available for most locations within the UAE.
Express Delivery
Delivery within 3 business days**
- Free for orders above AED 300
- AED 30 for orders below AED 300
Important Notes:
The shipping times provided are estimates and take effect from the time of dispatch. While we aim to ensure timely delivery, “Brandsandgems” is not liable for delays caused by cross-emirate restrictions, customs clearance issues, or failed payment approvals.
Order Modifications & Cancellations
To cancel or modify your order, please contact us promptly at +971503220603 or email us at https://www.brandsandgems.com/pages/contact We will do our best to accommodate your request. However, if the order has already been dispatched, we cannot modify or cancel it.
Shipping Limitations
Multiple Addresses: We currently deliver to only one address per order within the UAE. To send items to multiple addresses, place separate orders for each location.
P.O. Boxes: Orders cannot be delivered to P.O. boxes.
Tracking Your Order
We’ll keep you updated on your order’s status through several emails during the purchase process. Once your order is shipped, you’ll receive a shipping confirmation email with details to help you schedule your delivery and track your package. You can also log in to your account and view the 'My Orders' tab to track your order and view its history.
